Ms. Hewitt is and always have been a phenomenal provider. She heard I had a problem and managed to fit me into her busy schedule to attend to my situation. She is great.
Dr. Laura Jackson and team are the best! They display genuine concern. They are knowledge and sweet.
I had a very good experience and consider myself blessed to be a need their care.
Trista is wonderful, caring and good listener. I feel I have her full attention and she listens and shows interest in her client. I have a lot anxiety and mental health issues and she tunes in.
Dr Truesdale is the most caring and helpful physician. The entire office staff is the best- on time, anticipate what I will need, always do what needs to be done in a timely manner.
This was my first provider's visit in the United States, and the initial check-up was fantastic. My English isn't very good, but the staff were all very patient and listened attentively, and the translation was excellent. The first translator, in particular, was very thorough, and my family provider was incredibly patient and attentive, which eased my worries about seeing a provider in the US with limited English! It was a great experience! I hope the subsequent examinations and treatments go smoothly!
Dr. Trista Hewett is the absolute best! She takes her time to explain everything to me and helps me to understand any and all things of health relevance! I cannot recommend her highly enough!
Very pleased obviously. Rocky ( Robert Rowell) is very good at communication and easy to discuss issues with. All other employees are very kind and friendly as well.
Dr Laura Jackson and team are fantastic. Also they have the best phlobotimist every. She is so gentle with a person like me who has trouble with taking my blood
Alison Brill, took the time to listen to concerns. There is a parent that she has spent time educating herself with continuing education on medical matters regarding mental health and women?s health issues.
dr. Beaver is always very patient and listens carefully to my concerns. Lexington family practice is lucky to have a physician like Dr. Beaver who genuinely shows concern for his patients. He is very thorough. He is also very soft, spoken and calming for patients who might be upset or anxious.
Dr. Beaver and his staff have always been top-notch. They take the time to listen, answer questions and clarify when needed Very responsive between visits as well when there have been some issues, such as getting Medicare to approve DME beyond its normal allowances. I know that paperwork, etc., is time consuming and can be a pain, but I very, very much appreciate their efforts.
I was so impressed with the professional and caring service I received. I appreciate his concern and the attention the entire staff gave me. Thanks you guys!
Dr. Jackson is always great! Very professional, compassionate, and always has a caring attitude. There is a reason why I drive two hours from Greenville to keep my PCP!
The provider was extremely thorough. He showed genuine concern about my health and learning about my medical background so that he can have a more complete picture of my health history.
Robert Rowell is an outstanding health care professional! I prefer him over so many certified doctors because he is thorough, caring and he actually listens! In my opinion, he is exceptionally knowledgeable and highly effective in addressing health concerns.
Dr. Jackson is such a good listener.. She asks questions and thoughtfully decides the best treatment. She also asked me to call or message her in a few days to see how I was doing. I appreciate her patience and care every time I need to see her. She’s smart, caring, and never seems to be rushing out, as I have experienced with many other doctors. I always seem to have a good experience at this office and don’t have to go often, but know I will get good care when I do.
Front desk staff , Dr Jackson, lab work tech, checkout person, and nurses, were all very friendly and helpful. Dr Jackson really listens to my concerns and addressed them. I highly recommend this practice.
This provider was excellent, but my not feeling good may have contributed to her thinking I wasn't interested, but I certainly would love to continue seeing her. I am thankful I saw her.
Every one was very professional and patient with me and satisfied all my medical needs and yes, I will recommend them to all my family and friends. Thank you for everything.
I appreciate Dr. Truesdale listening to me and answering my questions. I was very impressed that Dr. Truesdale had reviewed my chart and lab results from my endocrinologist visit prior to my appointment with her.
From the minute you walk in the door, you are welcomed. This staff is fantastic !!! From the billing department to the girls that schedule your appointments to the lab personnel, the assistance, nurse, and doctor are the absolute best. Dr. Shumpert really takes his time with you and answers every concern, without making you feel rushed. This office is absolutely the best!
Really I have nothing to say other than the fast help and the concern the hole time was by far thes I remember on my [...] of mi live THANKS TO EVERYONE
Allie Brill, NP Is very professional, compassionate, knowledgeable,timely ,& concerned about my cares & needs. definitely would recommend her to others!
I am extremely pleased with Dr Kelly Truesdale. She is very attentive to my questions and concerns. She is also very thorough in explaining her recommendations or concerns. I really appreciate the time she spends with me at each visit. She is also very responsive to MyChart messages as well.
As soon as seven days before an appointment, you can complete eCheck-in through MyChart. You can update information and electronically sign documents before your appointment to make the check-in process faster.
Arrive 15 minutes before your appointment.
Come early to update any necessary information. If you arrive more than 10 minutes after your appointment time, we may ask you to reschedule.
Let us know as soon as possible if you have to cancel.
Please do your best to cancel at least 24 hours before your appointment. If you cancel three times without advance notice, we may dismiss you from our practice.
Payment will be due at the time of your appointment.
Payment is due the day of service, including copayments, coinsurance and any other charges. If your care isn't covered by insurance, you are entitled to a 50% discount.
Please contact our billing department in Customer Service for assistance with your account at (803) 791-2300.
Prescription Refills
Call and leave a message with your name, date of birth, prescription and strength, along with your doctor’s name and your pharmacy’s name and number. Allow one to two business days for us to process the refill. We won't contact you about the request unless there is a problem.
We cannot refill some prescriptions.
You may be required to see your provider before we can refill your medication. We also do not accept refill requests from local or mail-order pharmacies—you must request these refills.
Lab/Test Results
You can receive timely notifications and view lab results from tests you’ve had done through MyChart. Test results should be available within 7 to 10 business days.
Allow up to 7 days for your referral to go through. Once it does, our office or the specialist's office will call you with your appointment information. If you make your own appointment, please let us know as soon as possible so we can obtain any prior authorizations that may be required.
Forms
Due to the volume of forms we process, please allow up to 10 business days for us to complete them. There may also be a charge for completing your form, or your provider may require that you come in for an office visit for assistance in completing your form.
Immunization Records
Please allow up to two business days on all immunization record requests. If you must call our office for an immunization record, you may be asked to leave a message with the patient’s name, birth date, and contact phone number.
School/Work Excuses
School/work excuses will be issued at the provider’s discretion only when the patient has had an appointment.
Questions for Your Care Team
You can exchange messages with your providers and read doctor’s notes from recent visits in MyChart. Keep messages short and to the point. We will get back to you as soon as possible.
After hours there will be an on-call provider who will be available for urgent needs that cannot wait until the next business day. If an emergency occurs after hours, please have paper, pencil and pharmacy phone number available. Prescription refills will not be handled by the on-call provider nor will pain medications, controlled substances or antibiotics be prescribed to your pharmacy.
Lexington Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Spend Less Time Waiting
Download and fill out these patient forms before your appointment to spend less time in the waiting room.
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