I have been with Dr Derrick for a few years and I haven't filled out any surveys not because she is not deserving , I just don't operate that way...I keep forgetting ...but today let me tell you that she is hands down the best doctor that you'll ever encounter. Under her leadership, she has build an amazing practice.Lexington Medical is lucky to have such an extraordinary human being working for the community they serve. PLease take a look at what they do and how they do it, it would greatly benefit your day to day operations.
Dr.Cassandra Patterson and her team are great!! They treat us like family. She always makes us feel comfortable. She explains everything and makes sure we are ok.
I couldn't have received better treatment than that Dr. Patterson and her staff provided. They are all caring and show concern for my well being and recovery. An excellent doctor and staff.
Michelle is a very dedicated and compassionate provider. I wish we could clone her and her talents. I feel she listens
and hears me. Thanks you Lexington Internist for having on your staff.
Marisa is one of, if not, the best practitioners I have ever been fortunate enough of to have as my current GP. She is so thorough and really digs to get to the source of problems instead of just throwing pills or other non-effective remedies at me. She truly cares about my overall wellbeing and is so expedient in her response to questions I have at any time.
I am appreciative to have Dr. Patterson as my doctor. She does listen to my concerns and always gives me the feeling that I am welcome to come to her should anything arise between our visits.
I always get outstanding care with Dr Brandi Derrick. She is very caring, and are concerned about your well-being everytime. I always feel very good about my experiences there. All the staff are caring and so nice. I love going here.
My provider is Michelle Head and she is very good. She takes time to explain things to you. She goes over your lab work in detail. She's very clear in her treatment and explains medications and what they're for. I love her!!
Nurse Practitioner Head is a great provider in my opinion , she serves me with compassion. I don't feel like a number but a real person under her care. Thanks Michelle for all that you do. I grately appreciate you!!!
Marisa has always gone above and beyond for me. She always listens with compassion and always addresses your concerns without making me feel like I?m being judged. She takes my concerns seriously.
I love Hadyn! She listens to me and responds to my concerns and doesn't suggest "just another pill". She is the best and I'm thrilled that I found her!
I absolutely love Haydn Gause. Our healthcare system is going down the tubes but she gives me hope. She listens and comes up with solutions. She really does care.
My NP was amazing. She has compassion, and didn’t rush me. She asked me questions, asked what I felt comfortable with. That isn’t common for advanced providers and I am so thankful I had her. She made me feel sane. Big thank you to all of the staff. I am so glad I have a care team so amazing.
Haydn and her Nurse Asst were very attentive and responsive towards my request for a GYN referral. Anytime I meet with them, they check my BP and we discuss how my home readings compare to the office's. Together we make adjustments to my meds as needed to not make it so overwhelming to me. We take a cautious approach to medicine adjustments, which I appreciate.
He listened very well and had clearly reviewed my full medical history prior to being seen. This was very beneficial as he was able to make specific recommendations based on my history.
As soon as seven days before an appointment, you can complete eCheck-in through MyChart. You can update information and electronically sign documents before your appointment to make the check-in process faster.
Arrive 15 minutes before your appointment.
Come early to update any necessary information. If you arrive more than 10 minutes after your appointment time, we may ask you to reschedule.
Let us know as soon as possible if you have to cancel.
Please do your best to cancel at least 24 hours before your appointment. If you cancel three times without advance notice, we may dismiss you from our practice.
Payment will be due at the time of your appointment.
Payment is due the day of service, including copayments, coinsurance and any other charges. If your care isn't covered by insurance, you are entitled to a 50% discount.
Please contact our billing department in Customer Service for assistance with your account at (803) 791-2300.
Prescription Refills
Call and leave a message with your name, date of birth, prescription and strength, along with your doctor’s name and your pharmacy’s name and number. Allow one to two business days for us to process the refill. We won't contact you about the request unless there is a problem.
We cannot refill some prescriptions.
You may be required to see your provider before we can refill your medication. We also do not accept refill requests from local or mail-order pharmacies—you must request these refills.
Lab/Test Results
You can receive timely notifications and view lab results from tests you’ve had done through MyChart. Test results should be available within 7 to 10 business days.
Allow up to 7 days for your referral to go through. Once it does, our office or the specialist's office will call you with your appointment information. If you make your own appointment, please let us know as soon as possible so we can obtain any prior authorizations that may be required.
Forms
Due to the volume of forms we process, please allow up to 10 business days for us to complete them. There may also be a charge for completing your form, or your provider may require that you come in for an office visit for assistance in completing your form.
Immunization Records
Please allow up to two business days on all immunization record requests. If you must call our office for an immunization record, you may be asked to leave a message with the patient’s name, birth date, and contact phone number.
School/Work Excuses
School/work excuses will be issued at the provider’s discretion only when the patient has had an appointment.
Questions for Your Care Team
You can exchange messages with your providers and read doctor’s notes from recent visits in MyChart. Keep messages short and to the point. We will get back to you as soon as possible.
After hours there will be an on-call provider who will be available for urgent needs that cannot wait until the next business day. If an emergency occurs after hours, please have paper, pencil and pharmacy phone number available. Prescription refills will not be handled by the on-call provider nor will pain medications, controlled substances or antibiotics be prescribed to your pharmacy.
Lexington Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Spend Less Time Waiting
Download and fill out these patient forms before your appointment to spend less time in the waiting room.