I am very disappointed with my experience. I felt completely unheard and did not feel like the doctor was listening to anything I was saying. It felt like there was a total lack of care and interest in addressing my concerns. I would not recommend this provider to anyone looking for a doctor who listens to their patients.
Entire experience was very positive. Those I had contact with were friendly and very professional!!! Did not try to rush me through anything. Positive experience. Thankful.
Dr. Spittler has been my eye care provider for many years. She is patient, thorough, personable and caring. I followed her over from her Forest Drive location. Her staff assistant is also very professional, knowledgeable and hard working.
All members of my care team were excellent, from the staff at ck-in, the assistants, to Dr. Spittler. Explanations and recommendations were helpful and thoughtfully explained.
My mom is 94 years old. Doctor Tyler Thornton Was excellent in his care for my mom. He is an exceptional Eye Doctor. Friendly and really care about his patients. Very Patient and attentive to detail. Many doctors can learn from him on how to show concern, care, and patience with the elderly patients. Thank you Doctor Tyler. It shows who you are as a person, and not just holding the title in your profession. I will be seeing you again.
The whole care team was caring, friendly and professional—Dr. Courtenay-Brown. I truly appreciated this as this was my first visit and she really provided support with my concerns! Thank you!
Doctor was very rude. I felt like I was being lectured like a child rather than spoken to like a patient. I was cut off before I could finish explaining and do not feel like my concern was addressed.
This was my 1st time here. I was very pleased at the time that the staff and Dr. Spittler gave to me during this process. It was a very good experience. Many thanks to all of them.
Dr. Courtenay is an excellent physician. She is professional, knowledgeable and passionate. I thoroughly recommend her to anyone. She is a superb doctor.
I appreciate my provider because she is very knowledgeable about my eye condition and she takes the time to inform me. I also thank her assistant for answering questions I had and patience.
Dr. Courtenay- Brown and her staff should be an example for any other doctor and their staff to how to treat their patient. They’re very good and I’m happy to have Doctor Brown as my eye doctor.
Dr. Monique Courtenay is excellent at what she does. She takes the time to listen carefully and allows you to fully explain your condition. She answers all questions with kindness, patience, and respect. Her staff are also outstanding—very professional, friendly, and respectful. Thank you to Dr. Courtenay and the entire team for the excellent care. I highly recommend them to anyone seeking compassionate and high-quality medical care.
As soon as seven days before an appointment, you can complete eCheck-in through MyChart. You can update information and electronically sign documents before your appointment to make the check-in process faster.
Arrive 15 minutes before your appointment.
Come early to update any necessary information. If you arrive more than 10 minutes after your appointment time, we may ask you to reschedule.
Let us know as soon as possible if you have to cancel.
Please do your best to cancel at least 24 hours before your appointment. If you cancel three times without advance notice, we may dismiss you from our practice.
Payment will be due at the time of your appointment.
Payment is due the day of service, including copayments, coinsurance and any other charges. If your care isn't covered by insurance, you are entitled to a 50% discount.
Please contact our billing department in Customer Service for assistance with your account at (803) 791-2300.
Prescription Refills
Call and leave a message with your name, date of birth, prescription and strength, along with your doctor’s name and your pharmacy’s name and number. Allow 24 to 48 hours for us to process the refill. We won't contact you about the request unless there is a problem.
We cannot refill some prescriptions.
You may be required to see your provider before we can refill your medication. We also do not accept refill requests from local or mail-order pharmacies—you must request these refills.
Test Results
You can receive timely notifications and view lab results from tests you’ve had done through MyChart. Test results should be available within 7 to 10 business days.
Allow up to 7 days for your referral to go through. Once it does, our office or the specialist's office will call you with your appointment information. If you make your own appointment, please let us know as soon as possible so we can obtain any prior authorizations that may be required.
Forms
Due to the volume of forms we process, please allow up to 10 business days for us to complete them. There may also be a charge for completing your form, or your provider may require that you come in for an office visit for assistance in completing your form.
Questions for Your Care Team
You can exchange messages with your providers and read doctor’s notes from recent visits in MyChart. Keep messages short and to the point. We will get back to you as soon as possible.
Lexington Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Spend Less Time Waiting
Download and fill out these patient forms before your appointment to spend less time in the waiting room.