This Primary Care office is one on the most caring and compassionate group of professionals I have ever encountered. Dr. Gunter and his nurse are awesome!!
Richard Hernandez, NP is a wonderful provider. I am confident he can handle all of my problems and conditions knowledgeably and kindly. I recommend him and the practice to all of my family and friends.
Melda Weeks is awesome. Already recommended her to several friend. The whole staff from the front door to the exit was awesome. We are blessed to have you guys
This is my second appointment with Melda Weeks, I love the interest she takes. I think she spent more time in the 2 appointments, than the last 2 years I have been coming. She is a treasure as a concerned NP.
Dr Hernandez is truly a gem in the health care world. He was through, had read the chart prior to entering the room and made me feel like he genuinely cared. I felt heard when I spoke to him. I am so thankful I found this doctor.
Waited for an hour to see the doctor. Came in and listened to lungs and heart and was out in 5 minutes. My time is just as valuable as the doctors. Need better time management.
NP Hernandez was professional and knowledgeable. He made me feel very comfortable and confident about choosing this practice. He was thorough and patient, answering all my questions.
She was very caring. Did test to confirm. Then explained my condition. Sent in couple RX. Even explained probably stain clothing so not recommended wear best things. Caring provider
Dr. Richard Hernandez is absolutely amazing! He truly cares about my needs as a patient and does so much to make sure everything is okay with my health by running bunch of labs. I never had a doctor who wanted to do all this for me. You have no idea how much I appreciate him for taking good care of me and my mental health. He always goes above and beyond!
Especially when I was concerned about my safety at home, he did so much to give me all the important information I need to keep my kids and I safe. I’m blessed to have him as my provider! Thank you!! 😊
As soon as seven days before an appointment, you can complete eCheck-in through MyChart. You can update information and electronically sign documents before your appointment to make the check-in process faster.
Arrive 15 minutes before your appointment.
Come early to update any necessary information. If you arrive more than 10 minutes after your appointment time, we may ask you to reschedule.
Let us know as soon as possible if you have to cancel.
Please do your best to cancel at least 24 hours before your appointment. If you cancel three times without advance notice, we may dismiss you from our practice.
Payment will be due at the time of your appointment.
Payment is due the day of service, including copayments, coinsurance and any other charges. If your care isn't covered by insurance, you are entitled to a 50% discount.
Please contact our billing department in Customer Service for assistance with your account at (803) 791-2300.
Prescription Refills
Call and leave a message with your name, date of birth, prescription and strength, along with your doctor’s name and your pharmacy’s name and number. Allow one to two business days for us to process the refill. We won't contact you about the request unless there is a problem.
We cannot refill some prescriptions.
You may be required to see your provider before we can refill your medication. We also do not accept refill requests from local or mail-order pharmacies—you must request these refills.
Lab/Test Results
You can receive timely notifications and view lab results from tests you’ve had done through MyChart. Test results should be available within 7 to 10 business days.
Allow up to 7 days for your referral to go through. Once it does, our office or the specialist's office will call you with your appointment information. If you make your own appointment, please let us know as soon as possible so we can obtain any prior authorizations that may be required.
Forms
Due to the volume of forms we process, please allow up to 10 business days for us to complete them. There may also be a charge for completing your form, or your provider may require that you come in for an office visit for assistance in completing your form.
Immunization Records
Please allow up to two business days on all immunization record requests. If you must call our office for an immunization record, you may be asked to leave a message with the patient’s name, birth date, and contact phone number.
School/Work Excuses
School/work excuses will be issued at the provider’s discretion only when the patient has had an appointment.
Questions for Your Care Team
You can exchange messages with your providers and read doctor’s notes from recent visits in MyChart. Keep messages short and to the point. We will get back to you as soon as possible.
After hours there will be an on-call provider who will be available for urgent needs that cannot wait until the next business day. If an emergency occurs after hours, please have paper, pencil and pharmacy phone number available. Prescription refills will not be handled by the on-call provider nor will pain medications, controlled substances or antibiotics be prescribed to your pharmacy.
Lexington Medical Center complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Spend Less Time Waiting
Download and fill out these patient forms before your appointment to spend less time in the waiting room.